Doug Hart
Head of Customer Loyalty @Dojo
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WORK HISTORY
Head of Customer Loyalty @Dojo
Bristol, GB
Head of the Customer Loyalty for the Dojo and Paymentsense brands. Scaling market leading payment services for businesses and consumers. Increasing satisfaction, lifetime value and retention.Key Responsibilities:Design and implementation of engagement activity to drive customer Loyalty, including predictive modelling, proactive service and customer retention initiativesSquad Lead of Customer Experience Playgroup, driving cross-functional work-streams, including Agile, Sprint and Continuous Improvement disciplinesOperational delivery of Customer Success (Mid-Market/Enterprise), Social, Proactive Service & Retention teams Customer Experience management, generating Insight and building business cases to prioritise and implement improvements Relationship and commercial management for key suppliers and partners Lead of the Customer First program for the Customer Success Tribe, embedding and maintaining cultural focus through engagement and education Mental Health First Aider, championing colleague support and well-being for Customer Operations
EDUCATION
University of South Wales
BA (Hons) - First Class Degree, International Business Management
SKILLS
ABOUT DOUG HART
Senior leader with a proven record of Customer Experience management and cultural change across FinTech and EnTech businesses. Leading operational, product and analytical teams, generating customer insight and driving customer centric change to grow customer value and trust.An active coach, mentor and Mental Health First Aider, advocating improved wellbeing and personal development.
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