Doug Hamilton
Delivery Lead Claims Transformation @Direct Line Group
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WORK HISTORY
Delivery Lead Claims Transformation @Direct Line Group
Project Management of multiple projects as part of a major Claims Transformation Programme- Programme Delivery Lead (DLG/Aviva Integration) for the integration of Claims initiatives from a Direct Line Group perspective
ABOUT DOUG HAMILTON
I am a dedicated Change Management & Project Delivery Professional specialising in Transformation. I have 17 years IT and 15 years business experience in the General Insurance Industry. My Change Delivery and Transformation experience covers system implementation, strategic business & system transformation (Policy, Claims and Billing), IT enablement and Product Management.I have lead projects throughout the full project lifecycle, delivering web-based solutions, third party interfacing, Call Centre efficiency programmes, data migration, customer self-serve, claims processing and business system transformation.My extensive knowledge has enabled me to successfully deliver IT solutions to meet the business needs and achieve the benefit realisation.I’m a highly self-motivated team player who enjoys working as part of a team with on-shore or off-shore colleagues, as well as working on my own.My key strengths are building rapport with internal colleagues, external suppliers and stakeholders of all levels, managing expectations throughout and delivering to the required business outcomes.
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