Donte Washington
Assistant Property Manager and Airbnb Host @Airbnb
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WORK HISTORY
Assistant Property Manager and Airbnb Host @Airbnb
Fort Lauderdale, FL, US
Managed daily operations of 4 Airbnb 3 units ensuring a seamless and enjoyable experience for all guests.• Handled all guest communications, from pre-booking inquiries to post-stay follow-ups, maintaining a responsetime of under 1 hour with a 100 response rate.• Developed and maintained comprehensive house guides and rules, improving guest satisfaction andcompliance.• Coordinated with cleaning and maintenance teams to uphold high standards of property cleanliness andfunctionality.• Implemented automated messaging systems to streamline guest communication and booking confirmations.• Currently working on Superhost status with Airbnb.• Increased property occupancy rate by 15 percent through strategic pricing, enhanced property listings, andeffective marketing.• Maintained a 100 guest satisfaction rate with 7 5 star reviews so far leading to an increase in repeat bookingsand positive reviews.Skills:• Exceptional customer service and communication abilities• Strong problem-solving and conflict resolution skills• Detail-oriented with a focus on property maintenance and cleanliness• Proficient in property management software and booking platforms• Conducted regular property inspections and audits, ensuring all units met Airbnb\'s quality standards and guestexpectations.• Introduced eco-friendly initiatives, such as energy-saving appliances and waste reduction programs, improvingsustainability ratings.
EDUCATION
Broward College
Associates of Arts and Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Liberty University
Master of Business Administration (MBA), Business Administration and Management, General
ABOUT DONTE WASHINGTON
Donte Washington is a motivated MBA degree professional Six Sigma green belt Supply Chain Operations manager with highly visible senior leadership, real estate and property management expert that can significantly increase profitability efficiencies, customer relations, and shareholder value within an organization. Donte Washington is also knowledgeable in Microsoft Office software systems, operational management systems, supply chain, organizational development, performance development, sales, and human resource management. He currently has over 15 years of experience in management within a corporation as well. Core Competencies Leadership Real Estate Property Management New Product Delivery Building strong Customer Relations Performance Planning Process Improvement Sales and Customer Service Business Operations Organization Building team work within the workplace Training Technology Savvy Budgeting P&L and Sales Forecasting Merchandising Product Inventory Management and Supply Chain Planning and Issue Resolution HR policies and procedures Data and System Recover Supervising employees and Management Excellent People Skills Knowledgeable in PeopleSoft
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