Donna J Anderson

Contract Specialist @Center for Discovery

Long Beach, CA, US
MOBILE NUMBERS
+17•••••••78

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WORK HISTORY

Jan 2016 — Present

Contract Specialist @Center for Discovery

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EDUCATION

N/A

Cypress College

Business Administration/Psychology

SKILLS

Strategic PlanningStrategyProject ManagementCustomer ServiceLeadershipPharmacy, Mental Health & Dental BenefitsPublic SpeakingCustomer Relationship Management (Crm)External AuditTrainingMicrosoft OfficeBusiness Process ImprovementAppeal & GrievancesAppeal & GrievancesProcess ImprovementCommunicationBudgetsHealthcare ManagementCrmManagementTeam BuildingHuman ResourcesCoachingQuality AssuranceGrant Administration

ABOUT DONNA J ANDERSON

Experienced call center, healthcare administration and benefits professional. Proven abilities in customer service satisfaction, improving end to end process controls. Key public speaker in delivering complex behavioral health appeal presentations to Board members.Recognized for building engaged teams, bridging communication, and aligning business needs. Passion for enhancing the service experience. Engaged leader, trusted advisor and colleague.Improved CRM system functionality and reporting capabilities. Extensive non-profit, ERISA, COBRA, ACA, Parity and HIPPA background. Accomplished work with the SAG Foundation, Motion Picture Fund, Actors Fund, ValueOptions, Anthem & Express Scripts.

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