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Donna Houshmand

Improvement Coach @Women's and Children's Health Network

Adelaide, AU
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Improvement Coach @Women's and Children's Health Network

EDUCATION

1995 — 1998

Walford Anglican School for Girls

HSC

1999

University of South Australia

Bachelor of Computer and Information Science/Bachelor of Arts

SKILLS

Call CentersRelationship BuildingRelationship ManagementGeneral InsuranceCoachingContact CentersBuilding RelationshipsRisk ManagementTeam ManagementStakeholder ManagementTeam LeadershipChange ManagementCustomer RetentionCustomer ExperiencePerformance ManagementBusiness Process ImprovementUnderwritingInsurance

ABOUT DONNA HOUSHMAND

I am a self motivated team manager who drives results through building relationships and promoting a positive and engaging team culture. I have a passion for my people and my customers and enjoy promoting and providing an excellent customer service focus, and working with teams to drive an increase of customer satisfaction, retention and individual as well as business performance results. I am always open to new challenges and am a creative left of centre thinker with a strong ability to see things from a different perspective and bring new ideas and initiatives into any role I perform. Process improvement and improving experiences for both employees and customers is both a strength and a passion.

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