Donald Munro
Customer Success Manager @Reed & Mackay
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WORK HISTORY
Customer Success Manager @Reed & Mackay
Aberdeen, GB
EDUCATION
Dumfries College of Technology
Management
GTMC
Management Certificate in Business Travel
ABOUT DONALD MUNRO
Business travel manager with significant experience in all aspects of travel agency areas, internet travel technologies and customer care skills. Develops and builds excellent working relationships with clients, suppliers and internal customers. • Good understanding of all areas within the travel industry and our customers business sector, including Oil & Gas and Further Education • Self-motivated • Good people skills with external Clients as well as with internal departments • Fully competent in the use of Microsoft Word and Excel with experience of PowerPoint • Identifying business development opportunities and bringing about new revenue streams • Management and people development • Ability to evaluate Client needs and develop processes and suggest products to enhance customer experience Voted Branch Manager of the Year - Portman Professional Awards 2013 Voted Champion of Champions - Portman Professional Awards 2012. Graduate of Portman Future Leaders Programme GTMC Management Certificate in Business Travel HND Management Previous professional experience - Supervisor in Consolidated Airfares Division (Border Travel) Marine Travel (Munro\'s) Online Manager (Telme Global Traveller & affiliated websites)
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