Donald Greathouse
Regional Service Manager @Cennox
Signup · Get unlimited contacts
WORK HISTORY
Regional Service Manager @Cennox
Led, trained, and mentored a high-performing team of field service technicians, driving excellence in service delivery and team development• Directed day-to-day field service operations, ensuring optimized scheduling, resource allocation, and timely completion of service requests• Served as the primary liaison for customers, resolving inquiries and service issues with a focus on satisfaction and relationship-building• Monitored field activities to uphold quality and compliance standards, aligning performance with company policies and industry regulations• Tracked and analyzed key performance indicators (KPIs) to evaluate efficiency, customer satisfaction, and technician performance; delivered actionable insights to management• Streamlined service delivery by ensuring technicians had the tools, parts, and equipment needed for success• Identified and implemented process improvements, enhancing operational efficiency and boosting customer satisfaction• Maintained strict adherence to safety protocols and regulatory guidelines across all field operations• Proven leader with a track record of staff development, performance management, and team motivation• Exceptional communicator and problem solver, skilled in managing complex service issues and customer relationships• Highly organized and adaptable, excelling at multitasking, prioritization, and time management in dynamic field environments
EDUCATION
Western Governors University
Bachelor of Science - BS, Business Administration, Management and Operations
ABOUT DONALD GREATHOUSE
I have amassed over a decade of experience in driving performance improvements and cost…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.