Don Mallett
Senior Customer Service Consultant @FedPoint
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Service Consultant @FedPoint
Portsmouth, NH, US
The Senior Customer Service Consultant is a key representative who delivers exceptional support and solutions to customers, ensuring satisfaction and loyalty. This role involves resolving complex inquiries, managing escalated issues, and providing guidance to both clients and junior team members. With proven expertise in customer service, strong communication skills, and a proactive approach to problem-solving, the Senior Consultant drives process improvements and contributes to a positive customer experience. Collaboration with cross-functional teams and mentoring less experienced staff are also central aspects of this role.
EDUCATION
NHTI, Concord's Community College
Associates, Business
Southern New Hampshire University
Bachlor's, HR Management
Leadership Seacoast
Community Awareness, Leadership
SKILLS
ABOUT DON MALLETT
After leaving the US Army, I gained my education and quickly realized that working with people is a strength I had to capitalize on. My first opportunity to manage people was at Foster\'s Daily Democrat where I worked in distribution management for 9 years. I graduated to my true passion, Call Centers. I started in phonesales at VisionTel Communications (aka Symphonix Calling Solutions, CenterPoint TeleServices) where I managed, trained and developed the most profitable sales team (AKA Team Don) in the organization. I moved onto Mortgage Sales and SMTN (E-Commerce). At SMTN, I was given an opportunity in Human Resources where I learned a lot about Labor Law, Full Cycle Recruiting, conflict management and documentation. The experience really helped me assist others in job searches with Opportunity in Disguise. In July 2008, I returned to my true passion of managing Call Centers at the CCS Companies where I managed a staff of 9 talented Supervisors and became extremely proficent at Succession planning and turnover reduction. I also had a great experience with Dr. Newton\'s Naturals where I received a great opportunity to improve the sales performance of a talented sales floor. In 2011, I received an excellent opportunity with NiSource Retail Services to expand the Sales and Customer Service Center and operations of a talented team of sales people. The people of NiSource Retail Services was our strongest asset. In 2013, as is typical managing Call centers, AGL Purchased NiSource Retail and closed the Call Center. Being adaptable, I joined Long Term Care Partners and gained experience Contract Recruiting for Dr. Newton\'s Naturals: After 8 years as a Team Leader within the FLTCIP Call Center and coaching/developing some sensational talent in the organization, I have been promoted to lead the FLTCIP Premium Administrative Team. I embrace this new opportunityOperational expertise in Call Centers, Collections, Customer Service and Sales, Direct Response Marketing. Recruiting and Consulting.Team BuildingPerformance analysisCall Center DynamicsNegotiation/SalesSuccession PlanningLeadershipProblem ResolutionRecruiting
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.