Ali Trubacz

Customer Service Team Leader @FedPoint

Responsible for hiring, developing and managing a team of customer service representatives, ensuring world class service and solutionsMonitor team performance and provide consistent, ongoing feedbackHandle escalated customer interactions, resulting in expedited resolutionAssist with developing and implementing policies and procedures for the department Track KPIs and analyze data to assess performance and identify areas of improvementCollaborate with internal departments to ensure a one team mindset Act as a customer advocate by providing feedback to the company on customer needs and experiences to ensure world class service and delivery Customer Service Department liaison assisting with larger projects within the company