Don Jump
Manager Consumer Information Services @Sharp HealthCare
Signup · Get unlimited contacts
WORK HISTORY
Manager Consumer Information Services @Sharp HealthCare
Responsible for the development and implementation of customer service strategies for Sharp HealthCare patients and consumers. Responsible for monitoring and responding on social media channels. Develop strategy and oversee daily operation of general public access services (Physician Referral Service, Consumer Information Service, Lab Services and Customer Relationship Marketing Services). Deploy, operate and measure key entity and system acquisition and retention initiatives to meet overall system growth and financial targets. Ensure that appropriate productivity and service levels are maintained by developing and implementing customer service improvement programs to ensure positive customer experiences are created. Utilize existing and emerging technologies to enhance the operational effectiveness and service level outcomes for the department and organization as a whole. Serve as an internal consultant for like businesses within Sharp HealthCare and provide data analysis and ad-hoc reporting to key customers within the corporation.
EDUCATION
National University
Master's degree, Human Behavior
Southern Oregon University
Health Promotion/Fitness Management, Health Promotion
ABOUT DON JUMP
Demonstrated operations and team leader specializing in Customer Service. Effective…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.