Don Huovinen

Vice President, Business Operations @Genesys

Jacksonville, FL, US
EMAILS
d••••••••@genesys.com
MOBILE NUMBERS
+19•••••••00

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WORK HISTORY

Feb 2025 — Present

Vice President, Business Operations @Genesys

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Jacksonville, FL, US

What? Translating strategy into execution in a continuous deliberate manner - looking for sources of friction along the way, proactively adjusting our approach to optimize what we do before it goes out the door and reactively adjusting based upon feedback so that we improve. More Detail + How: My team is dedicated to unlocking the latent value within Genesys to ensure our customers realize the full benefits of our solutions, products, and capabilities. We drive business change by fostering clear communication, enabling operational simplicity, and establishing continuous feedback loops—allowing us to listen, understand, and respond effectively- which drive organizational improvements.Uncovering the full potential of the tools, systems, and ideas around us allows us to maximize their possible benefits. Simple premise but how do you do this in practice - through deep understanding, crisp communication, innovative applications which focus on driving outcomes. Our focus is help you discover the latent value and reveal it— to align the organization with it\'s highest potential.Impact: Various - subjective and objective. If you allow a bad idea to continue without speaking up then you are guilty of negligence and malpractice. It is hard to quantify value if you prevent the fire from ever starting but the experiential difference delivered when our team is involved vs. not is clearly understood my those that we work with and that is why we are involved in so many initiatives.Simple: My team helps bridge the gap between ideas and execution, transforming what exists today into what’s possible tomorrow.

EDUCATION

1989 — 1994

University of California, Davis

BS, Computer Science

SKILLS

Call CenterSales EngineeringVoipSaasQuality ManagementManaged ServicesSpeechIntegrationVirtualizationSipMedia GatewaysIsdnStatistical Data AnalysisGenesysNuanceEnterprise SoftwareSolution ArchitectureData VisualizationRoutingVoice MailContact Center DesignIvrCloud ComputingStrategic PlanningCrmCall RecordingAcdPre-SalesTtsSs7CtiTelephonyCall RoutingOutboundSpeech RecognitionVxmlSip TrunkingProfessional ServicesCall LoggingPbx

ABOUT DON HUOVINEN

My goal is to work for and with companies that drive positive social, economic and environmental change. Why? Because in my experience when companies have a vision larger than themselves it is infused throughout the company and this helps drive greater cultural alignment. I believe the right culture is the most critical attribute of company success, establishing sustainable differentiation and the most challenging to get right. I’m a futurist and believe that, “the best way to predict your future is to create it”. This strategy applies to both individuals as well as the society. I’m a technologist. Technology is a tool. The objective of tools has remained the same since the creation of the first stone tools - to improve our effectiveness. We have many more tools available today but what is the objective of these tools, and with so many tools available are you selecting the right tools for the job or are you suboptimized?I’m also a process person. I believe the large enterprises need culture, process and technology – in that order – to succeed and to establish sustained competitive advantage. Smaller companies need the same critical attributes but the weighting may be slightly different. My strengths are my ability to listen, reflect and share. One of personal pains is seeing inefficiency, especially when that is due to lack of shared knowledge or organizational silos. I hate waste. The most precious resources we have is human capital. We must apply it correctly and unlock the latent value which exists in all organizations where there is an imperfect understanding of the true vs. perceived capabilities. Within the corporate world my mental elasticity, curiosity, and recognition of the unique value that everyone provides has enabled me to excel in a number of different areas. I’m always looking for new challenges. If you reach out to me about an opportunity please communicate how you believe I can benefit others.8/30/2024 - I don\'t recall when I wrote this \"about\". I\'m sure it was at least 5 years ago. Reading it today I smiled because this is still so \"me\".WANT MY HELP? Please donate at least $25 to Trinity Rescue Mission - https://trinityrescue.org/donate/food-clothing/#donate Or pick the nonprofit you are most passionate, donate to it and tell me why!WANT TO TALK WTIH ME ABOUT CONSULTING? I do not participate in any paid consulting engagements. If I can help I will freely share my view points on topics via a variety of methods (email, video, etc.) however my condition is that I can disclose the entire dialog publicly.

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Don Huovinen — Email, Phone Number & Contact Info | Unifers