Bayu Wicaksono
Senior Director, Operations Research and Development, Wem @Genesys
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WORK HISTORY
Senior Director, Operations Research and Development, Wem @Genesys
Promoted to Senior Director of Operations Research and Development, Workforce Engagement Management at Genesys with the continuing responsibility to oversee the engineering efforts of the workforce management, forecasting and capacity planning cloud offerings for Genesys Cloud. I manage a 40+ global development and operations research team across US, India (Chennai), and Canada. Those offerings were built using microservice architecture atop Amazon Web Services.
EDUCATION
Purdue University
Bachelor’s Degree, Industrial Engineering
SMA Taruna Nusantara
High School, Science
Purdue University
Master’s Degree, Operations Research
SKILLS
ABOUT BAYU WICAKSONO
As a leader at Genesys, I direct a global team of talented professionals across multiple…
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