Dominic Okon
Customer Service Manager @Cigna Healthcare
Dallas-Fort Worth, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2012 — Present
Customer Service Manager @Cigna Healthcare
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North Dallas, TX, US
Managed the service operations of a high volume healthcare provider. Responsible for hiring, coaching, quality management and customer experience. Also responsible for process improvement and project management,
EDUCATION
1986 — 1990
University of Uyo
B.Sc, Political Science and Public Administration
N/A
Concordia University
MA, Organizational Management
SKILLS
Quality AssuranceBusiness AnalysisProgram ManagementAccount ManagementChange ManagementRisk ManagementCustomer ServiceAnalytical SkillsCustomer SatisfactionTrainingCall CentersCross-Functional Team LeadershipProcess ImprovementMicrosoft ExcelOperations ManagementCoachingBudgetsManagementTeam BuildingPerformance ManagementCrmTeam LeadershipProject ManagementLeadershipBusiness Process ImprovementProject PlanningStrategic PlanningSix SigmaAnalysis
ABOUT DOMINIC OKON
Specialties: Customer service, customer operations, team leadership, strategy, project…
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