Desirae Weis
Systems Observability Manager @Booz Allen Hamilton
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WORK HISTORY
Systems Observability Manager @Booz Allen Hamilton
Author and standardize knowledge articles for event management teams, clarifying technical verbiage and improving operational response times across VA enterprise systems. Anticipate and analyze operational risks escalating critical issues proactively to maintain service continuity and meet fast-paced timelines. Designed and implemented an AI-driven tool to reduce a critical process from 4 hours to 20 minutes, drastically improving data accuracy and user error. Leverage expertise of monitoring tools to support comprehensive instrumentation enabling proactive issue detection and operational resilience.
EDUCATION
Craven Community College
Associate of Applied Science, IT Support
Western Governors University
Bachelor of Science, Network Operations and Security
Western Governors University
Master of Science, IT Management
ABOUT DESIRAE WEIS
Results-driven Information Technology (IT) Program and Project Manager, bringing over 10 years of experience leading cross-functional agile teams delivering impactful IT solutions and digital products. Adept at aligning product roadmaps with business goals, coaching high-performing teams, facilitating Agile ceremonies, and ensuring transparency and stakeholder engagement. Excels in dynamic, fast-paced environments with a strong focus on innovation, continuous improvement, and end-user value. TS/SCI clearance eligibility.
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