Djibril N.

Customer Retention Specialist @NinjaOne

Berlin, DE

Partenering closely with Sales, Customer Success, and Finance, I help streamline processes, reduce payment delays, and strengthen overall customer loyalty. Always proactive, I focus on turning complex billing or renewal situations into positive experiences that drive growth and trust.Passionate about building long-term customer relationships and keeping satisfaction and retention at the core of every interaction. I manage a diverse portfolio of accounts, ensuring timely renewals, smooth billing experiences, and on-time payments, all while maintaining a customer-first approach.

Stellenbosch University

Academic English Program, Intensive Academic Focus

Université Félix Houphouët-Boigny

Languages litterature and civilizations

ESCP Business School

Master's degree, Marketing & Communications

Lycée Janson-de-Sailly

Prepa