Jeff Kirn
Customer Success Manager 2 @NinjaOne
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WORK HISTORY
Customer Success Manager 2 @NinjaOne
EDUCATION
Austin Community College
Associate's degree, Computer Science
Texas A&M University–Central Texas
Bachelor's degree, Business Administration and Management, General
Collin College
Associate of Arts (AA), Hotel, Motel, and Restaurant Management
SKILLS
ABOUT JEFF KIRN
As a Senior Account Manager at NinjaOne, I contribute to driving client retention and revenue growth by managing a portfolio of over 300 IT, MSP, and Channel clients. Through strategic planning, cross-functional collaboration, and proactive engagement, our team has achieved a 98% renewal rate and consistently grown the book of business. I lead high-level business reviews with C-suite executives to align strategies, maximize product value, and strengthen partnerships. With over five years of expertise in client success and account management, my focus remains on fostering long-term relationships, optimizing product adoption, and delivering data-driven solutions. My dedication to customer satisfaction and operational excellence is complemented by a passion for advancing IT solutions in SaaS and cybersecurity.
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