Diya Kundu
Flight Attendant @Air India Limited
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WORK HISTORY
Flight Attendant @Air India Limited
Mumbai, IN
Expertise in Boeing 787 Dreamliner (Wide-Body Aircraft): Trained on long-haul operations, efficiently managing the unique challenges of international flights.• Passenger Safety & Compliance: Ensured strict adherence to all safety regulations, emergency procedures, and aviation protocols, prioritizing passenger safety on every flight.• Premium Service Delivery: Delivered top-tier in-flight service to passengers in both economy and premium classes, including personalized care and attention to detail.• Cultural Sensitivity & Multilingual Communication: Skilled at interacting with passengers from diverse cultural backgrounds, ensuring their comfort and understanding, often navigating language barriers effectively.• Crisis Management: Capable of handling high-stress situations calmly, including medical emergencies, disruptive passengers, and unforeseen operational issues, ensuring smooth flight operations.• In-flight Sales & Services: Efficient in managing onboard duty-free sales and catering services, maximizing passenger satisfaction and airline revenue.
EDUCATION
St. Xavier's College
Bcom Accounts Hons
ABOUT DIYA KUNDU
As a dedicated cabin crew professional with a diverse background, I have honed my skills in customer service, safety, and hospitality over several years. Currently working with Air India, I am trained on the Boeing 787 Dreamliner, a wide-body aircraft, which has deepened my understanding of long-haul operations and enhanced my ability to manage passenger needs on international flights. Prior to this, I served as a flight attendant with SpiceJet for where I was trained on the Boeing 737-700/800/MAX/900/900 ER aircraft, gaining experience across domestic and short international routes. I bring a wealth of experience from both full-service and low-cost carriers. My role has allowed me to ensure passenger comfort, safety, and satisfaction across various sectors, while maintaining a calm and efficient demeanor under pressure. In addition to my aviation career, I’ve also explored my creative side as a makeup artist, where I developed a keen eye for detail and a passion for aesthetics. I thrive in fast-paced environments and am constantly seeking to learn, grow, and provide exceptional service.
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