Divya Sekar

Servicenow Developer @Wipro

CA

ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog and ITSM modules•Expertise in ATF, creating test cases for all ITSM modules and custom applications to ensure the existing applications works as expected post ServiceNow platform version upgrade. •Worked as individual contributor for QA team to improve the testing performance of the new builds.•Experience working with Client & Server side scripts, work flows and flow designer•Experience working with email notifications, inbound actions, and home pages•Experience on creation of Catalog items, Record producers and Order guide•Worked with schedule jobs, event management and triggers to manage business needs and handle background work•Expertise in ATF, creating test cases for all ITSM modules ServiceNow platform version upgrade•Developed Scoped application as per the customer\'s needs•Worked on Domain separation of instance to support multi-client on a single instance.•Configured Mid Servers on local Windows servers for ServiceNow Integrations and Discovery Application•Individually implemented Discovery Application for populating CMDB•Configured SLA workflow for the advance SLA configuration•Developed Service catalog which includes creating new catalog items, designing workflows and execution plans•Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.•Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications•Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates•Built Reports, Gauges and Home Pages•Integrated with Active Directory for SSO using SAML 2.0•Gathered requirements from users for attributes needed to develop Service Catalog items.

Prince Shri Venkateshwara Arts And Science College

Bachelor's degree