Disha Malhotra
High Touch Operations Manager @Cisco
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WORK HISTORY
High Touch Operations Manager @Cisco
Toronto, ON, CA
EDUCATION
Humber College
Global Business Management, Business, Management, Marketing, and Related Support Services
Ahmedabad University
Bachelor of Commerce (BCom), Accounting
SKILLS
ABOUT DISHA MALHOTRA
As a High Touch Operations Manager at Cisco, I handle critical technical issues, streamline processes, and enhance customer satisfaction. In my role, I act as the primary point of contact for critical operational issues, leveraging strong presentation skills and data analytics to support decision-makers and optimize service delivery. With over 8 years in customer service, operations, and project management, I excel in managing complex challenges, optimizing service delivery, and driving continuous improvement. My experience spans leading consumer engagement at Nestlé Canada and overseeing sales and dispute resolution at Coca-Cola Canada and National Credit Recovery Inc. I hold a Post-Graduate Diploma in Global Business Management and am proficient in SAP, Microsoft Office, and strategic partnership development. Let’s connect to explore opportunities for collaboration and operational excellence.
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