Ishan Marasinghe
Premier Tech @Lenovo
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WORK HISTORY
Premier Tech @Lenovo
Nanaimo, BC, CA
Advanced Troubleshooting: Diagnose and resolve complex hardware and software issues on Lenovo devices, including desktops, laptops, servers, and peripherals, using industry-standard diagnostic tools and methodologies.• System Configuration and Optimization: Configure, install, and upgrade operating systems (Windows, Linux) and software applications. Perform system tuning and optimization to enhance performance and stability.• Network and Security Support: Implement and manage network configurations, including TCP/IP settings, VPNs, and firewall rules. Conduct security audits and apply patches to safeguard against vulnerabilities and malware.• Technical Documentation: Develop and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and system configuration records for internal use and client reference.• Client Interaction: Provide high-level technical support to end-users, utilizing remote desktop tools and on-site visits to resolve issues. Offer guidance on best practices and technology usage to maximize system efficiency.
EDUCATION
University of Bedfordshire
Bachelor of Science, Computer Science and Software Engineering
Isipathana College - Colombo 05
Primary Education
SLIIT
Higher National Diploma, Computer Science and Software Engineering
ABOUT ISHAN MARASINGHE
Results-driven Software Engineer with a Bachelor\'s degree in Computer Science and Software Engineering, backed by over 3 years of experience in the IT industry. Proficient in a diverse range of programming languages and technologies, including C, C++, C#, ASP.Net, PHP, JavaScript, HTML, and CSS, I take pride in my proven track record of delivering impactful solutions that drive success for mission-critical applications. From leading successful platform transitions to optimizing database performance, I have consistently contributed to projects\' efficiency and seamless integration by utilizing tools such as Azure and Azure DevOps. With a passion for problem-solving and staying at the forefront of technological advancements, I am committed to delivering exceptional results and embracing new challenges in the dynamic world of software engineering.
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