Dinil Sathar
Senior IT Services Manager @Perkins&Will
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WORK HISTORY
Senior IT Services Manager @Perkins&Will
London, GB
Responsible for managing and optimizing IT infrastructure, systems, and services within the firm. This role ensures that technology supports the firm\'s design, collaboration, and operational needs, while maintaining security, efficiency, and innovation. • Oversee the day-to-day IT operations, ensuring system reliability, performance, and security.• Manage and support architecture-specific software and ensure seamless integration with IT infrastructure.• Lead IT service delivery, including helpdesk support, system troubleshooting, and escalation management.• Ensure a high level of IT service responsiveness to meet the unique demands of an architecture firm.• Develop and implement IT strategies aligned with business goals and architectural project needs.• Evaluate and recommend emerging technologies to enhance design collaboration and project efficiency.• Work closely with leadership and project teams to ensure IT solutions meet business and creative needs.• Lead and mentor an IT support team, fostering a culture of excellence and continuous improvement.• Collaborate with architects, designers, and project managers to ensure IT solutions enhance workflows and productivity.• Provide training and resources to employees to maximize the effective use of IT tools and software.• Maintain IT security policies and ensure compliance with industry best practices.• Implement cybersecurity measures, data protection strategies, and backup solutions to safeguard project data.• Ensure adherence to firm-wide IT governance and risk management policies.• Oversee cloud-based collaboration tools and remote work solutions for distributed teams.• Manage network infrastructure, storage solutions, and high-performance computing environments tailored for design software.• Ensure IT infrastructure scales effectively with the firm’s growth and evolving technological needs.• Provide leadership and guidance to the IT Services Team.
EDUCATION
Heriot-Watt University
Master of Science (M.S.), Computer System Management
Adept Technology
ITIL Certifcation, ITIL V3 Foundation
ABOUT DINIL SATHAR
I am a Senior IT leader with 14+ years of progressive experience shaping technology strategy, leading multi‑regional teams, and delivering resilient, high‑performance IT services across the UK, EU, and Asia. My work focuses on transforming IT operations into business‑aligned, data‑driven, and scalable functions that elevate user experience and support organisational growth.I oversee end‑to‑end IT operations, service delivery, and governance - driving standards, operational excellence, and technology adoption across diverse environments. I have successfully led and completed IT integration for multiple offices acquired through mergers and acquisitions, ensuring seamless onboarding, unified infrastructure, consistent security posture, and rapid alignment with corporate IT standards.My track record includes implementing enterprise‑grade ITSM frameworks, modernising legacy processes, and embedding automation and AI into service workflows to improve efficiency, reduce operational risk, and strengthen service reliability. I work closely with senior stakeholders to convert operational needs into strategic technology decisions and long‑term roadmap initiatives.My leadership approach emphasises clarity, accountability, and continuous improvement. I empower regional teams to deliver high‑quality services while ensuring alignment with business objectives, compliance needs, and operational KPIs.Executive Competencies- Strategic IT Operations Leadership (UK/EU & Asia)- M&A IT integration: infrastructure, systems, and service alignment- AI‑enabled ITSM transformation & automation strategy- Enterprise Service Management governance & optimisation- Cross‑regional team leadership & performance management- Office 365 / M365 platform expertise & adoption leadership- Risk, compliance & operational continuity oversight- Vendor, budget & senior stakeholder management- Service improvement, KPI frameworks & operational maturity scalingI am passionate about building modern, efficient, and people‑centric IT organisations. My focus is on leveraging innovation, particularly automation and AI - to create sustainable operational models that enhance service quality, improve decision‑making, and deliver measurable business value.Open to strategic collaboration and opportunities where I can drive meaningful transformation and elevate IT capability within complex, growing organisations.
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