Dilpreet Jutti

Application Support Analyst @Haemonetics

Provide 1st/2nd line telephone and remote support to customers HAE application and hardware related issues\\\\n- Resolve HAE application and hardware issues using range of remote connection tools.\\\\n- Answer incoming calls and personally resolve a majority of the issues. If unable to resolve, determine what technical assistance is needed and dispatch to the appropriate resource\\\\n- Document all support calls in the helpdesk ticketing system (Salesforce) in a timely and accurate manner, ensuring customer is kept informed and all issues are resolved satisfactorily.\\\\n- Where issues cannot be resolved remotely, liaise with field staff, software developers and hardware suppliers to ensure prompt resolution\\\\n- Remote evaluation of application and hardware requirements, including interface requirements for new and/or existing customers.\\\\n- Experience with Microsoft desktop and Windows server operating systems\\\\n- Working knowledge of network TCPIP topologies\\\\n- Excellent customer service skills developing and maintaing good working relationships with customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n