Dillan Muthaiah
Head of Platform Operations @Benchmark Capital
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WORK HISTORY
Head of Platform Operations @Benchmark Capital
GB
Leads the strategic and operational management of our investment platform, ensuring efficiency, compliance, and scalability. Role involves:Operational Leadership – Overseeing platform infrastructure, processes, and service delivery to maintain seamless operations.Process Optimisation – Driving efficiencies through automation, technology adoption, and continuous improvement initiatives.Stakeholder Management – Collaborating with internal teams, advisors, and external partners to enhance service delivery and client experience.Regulatory Compliance – Ensuring adherence to FCA regulations, risk controls, and governance frameworks.Technology & Innovation – Partnering with IT teams to enhance platform capabilities and drive digital transformation.Team Development – Leading and mentoring operations teams, fostering a high-performance culture.Committed to enhancing platform efficiency, driving strategic initiatives, and delivering exceptional service to customers, underlying clients and all of those working in partnership with us.
EDUCATION
Kingston University
Bachelor’s Degree, Business Management with Sociology
SKILLS
ABOUT DILLAN MUTHAIAH
Accomplished leader with nearly 20 years of platform experience, driving operational excellence, process improvement, and superior user experiences across complex operational functions.Strong track record of identifying customer and business needs, developing effective policies, delivering exceptional service, and implementing technology-driven solutions. Extensive platform expertise supported by a robust industry network to address evolving business requirements.
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