Diksha Gadling
Incident Problem Manager @Wipro
Signup · Get unlimited contacts
WORK HISTORY
Incident Problem Manager @Wipro
Pune, IN
Checking in Snow for any alerts,Managing the Critical Incidents and provide workaround within the given SLA Run the Bridge call for all Critical incidents with all required teams and stake holder. Sending Collaboration mails periodically to stake holders during a Critical incident. Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA. Create problem ticket and assign to problem management team for identifying RCA. Performing Maker- Checker process for each request actioned. Perform analysis on the backlogs and submit the final report to the clients/ leads also will work with them to bring those backlogs to closure. Monitoring Critical tickets and act proactively to avoid Potential Outage To ensure effective handling of the High priority incidents and proper routing of these incidents.
EDUCATION
Prof. Ram Meghe Institute of Technology & Research Badnera Rly.
Master of Computer Applications (MCA), Computer Programming, Specific Applications
Degree college of Physical Education, Hanuman Nagar Near Shri Ekvira Devi Temple, Amravati.
Bachelor's in Computer Applicaton, Computer Programming, Specific Applications
SKILLS
ABOUT DIKSHA GADLING
Monitoring the High priority tickets and acting Checking in Snow for any alerts.Managing the Critical Incidents and provide workaround within the given SLA.Run the Bridge call for all Critical incidents with all required teams and stake holder.Sending Collaboration mails periodically to stake holders during a Critical incident.Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA.Create problem ticket and assign to problem management team for identifying RCA.Performing Maker- Checker process for each request actioned.Perform analysis on the backlogs and submit the final report to the clients/ leads also will work with them to bring those backlogs to closure.Follow-up on all critical incident with respective teams and resolve the issue within the given SLA.Monitoring Critical tickets and act proactively to avoid Potential Outage.To ensure effective handling of the High priority incidents and proper routing of these incidents.TOOLS USEDService Now? Ticketing, Reports.Manage Engine - Ticketing, reports.Citrix Metaframe? Centralized tool to maintain Citrix related applications
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.