Diego Iloka

Customer Support Specialist @TP

Glasgow, GB

Reduced the risk of sharing customers\' information or modifying customers\' data to an impersonator by carefully verifying customers over the phone to our highest security standard.• Collaborates with colleagues, team leaders, and managers to provide solutions to critical problems such as customer data bridge.• Handled and resolved customer complaints regarding statements orders, new products, card orders, faster payment, online banking registration, and Fraud disputes by 100% FPOC in my first quarter after passing my training.• Achieved and exceeded the set target of 75% First Touch Resolution (FTR) every month.• Educates customers on how to report fraud on their mobile banking app and protect their data.