Diego Roa

Sr Customer Success Manager @Palo Alto Networks

Redwood City, CA, US
EMAILS
d•••@paloaltonetworks.com
MOBILE NUMBERS
+16•••••••51

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WORK HISTORY

May 2021 — Present

Sr Customer Success Manager @Palo Alto Networks

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Santa Clara, CA, US

EDUCATION

1996 — 1996

University of California, Berkeley

Certification, Business Administration

1999 — 1999

University of California, Berkeley

Certification, Network Technologies

2001 — 2003

Duke University - The Fuqua School of Business

MBA, Global Management

1982 — 1987

Universidad de Los Andes

BS, Electrical Engineering

SKILLS

SaasDirect SalesBusiness DevelopmentSoftware as a Service (Saas)Cloud ComputingPre-SalesInternational SalesProblem SolvingVoice Over Ip (Voip)Wireless TechnologiesVoipChannel PartnersSalesWirelessForecastingUnified CommunicationsLeadershipSales OperationsManagementManaged ServicesGo-to-Market StrategyTelecommunications

ABOUT DIEGO ROA

With over 15 years of experience in Silicon Valley, I have sat at the intersection of business strategy and technical innovation. From leading customer success for strategic cybersecurity accounts to engineering network infrastructure for global carriers, my career is defined by one goal: helping organizations adopt the technologies that define the future.While my background is rooted in Electrical Engineering and an MBA from Duke, I am currently deeply immersed in the Generative AI and LLM ecosystem. I don\'t just advise on technology; I build with it.Current Technical Focus:AI Development: Hands-on experience building with LangChain, RAG (Retrieval-Augmented Generation), and Autonomous Agents.Deep Learning: Training and deploying models using PyTorch and mastering CUDA for Python-based GPU acceleration.Environment & Virtualization: Developing and testing AI solutions across Docker, Conda, and various virtualization platforms to ensure scalable, reproducible deployments.Infrastructure: Recently completed a custom Linux server overhaul, integrating high-performance GPUs to support local LLM development and intensive compute tasks.My unique blend of technical literacy (EE/Data Science) and business acumen (MBA/International Business) allows me to translate complex AI capabilities into tangible ROI for North American and LatAm markets. Whether I am discussing high-level strategy with stakeholders or debugging a RAG pipeline, I focus on solutions that align with unique business needs.I remain a lifelong student of hardware. You can usually find me in my electronics lab, currently working through the seminal \"Art of Electronics\" to sharpen my foundational circuit design skills.Languages: Spanish (Native), English (Fluent), Brazilian Portuguese (Conversational)

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