Diego Pisa
CEO Teleperformance Italy Group @TP
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WORK HISTORY
CEO Teleperformance Italy Group @TP
IT
EDUCATION
Università degli Studi di Napoli Federico II
Laurea in Ingegneria Elettronica, Ingegneria elettrica ed elettronica
SKILLS
ABOUT DIEGO PISA
Over 15 years of experience in the BPO industry, with a strong focus on Customer Experience transformation and scalable growth.Currently CEO of TP Italy Group, overseeing operations across Italy (TP Italia and TP Infinity) and Albania (TP Albania).Proven track record in driving revenue growth, optimizing operations, and leading large, multicultural teams in complex environments. Built from scratch and scaled an organization to 3,800+ employees, earning multiple recognitions, including Great Place to Work® and Best Employer awards.Extensive experience in industrial relations, union management, and organizational restructuring, successfully leading change and turnaround initiatives in highly complex and financially pressured environments, including company integrations across Italy.Entrepreneur and investor, actively involved in hospitality and digital ventures:• Partner @ Branded Integrations and Hospitality Group, with 5+ locations in the USA• Investor in digital companiesBoard Member of YPO, Member of AICEO and Confindustria Taranto, with a strong passion for leadership, innovation, and sustainable business growth.Regular keynote speaker at industry events and conferences, sharing insights on AI, Customer Experience, leadership, and business transformation.
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