Shawn Dickens
Senior Information Technology Manager IT Consultant Ai Pm Agile Hyrbid Delivery Manager @IBM
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WORK HISTORY
Senior Information Technology Manager IT Consultant Ai Pm Agile Hyrbid Delivery Manager @IBM
Managed Agile delivery IT projects for Central Government departments, including Defence, NHSApp, and Defra. Private clients, Bank Confidential client.• Provided consulting services to support missions, ensuring successful end-to-end project management.• Collaborated with client teams to deliver solutions that meet their needs and drive positive outcomes.
ABOUT SHAWN DICKENS
At IBM, my focus as an IT Consultant centers on delivering agile solutions that enhance our clients\' operational efficiency, drawing on over four years of dedicated experience in this role. My expertise in manufacturing process improvement, IT service management, and implementing SaaS cloud platforms positions me to offer strategic, value-driven services.The vision and strategy I employ are grounded in a strong foundation of PRINCE2® and ITIL® principles, coupled with hands-on experience in matrix management and vendor negotiations. Collaborating with cross-functional teams, we advance IT service excellence, ensuring our solutions are both innovative and aligned with business objectives.
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