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Dianna Dawson

Interim Chief Operations Officer, Disability Services @Department of Human Services SA

Adelaide, AU
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Interim Chief Operations Officer, Disability Services @Department of Human Services SA

Adelaide, AU

Leading the Disability Services portfolio of Directorates through change, business process improvement, strategy development and business reform.

EDUCATION

2013 — 2013

Sunshine Coast TAFE

Certificate IV, Training & Education

2016 — 2016

Australian Institute of Business

Master of Business Administration (MBA)

2001 — 2002

Australian Institute of Professional Counsellors

Diploma of Professional Counselling, Counselling

2016 — 2016

Search Inside Yourself

Leadership Program

2007 — 2009

University of Wollongong

Grad Cert, Management

2013 — 2013

Mercury Training

Diploma, Project Management

2008 — 2008

Accelerated Training

NLP Practitioner, Time Line Therapist & Hypnotherapy

2013 — 2013

Sunshine Coast TAFE

Associate Diploma, Management

2009 — 2009

The University of Queensland

Grad Certificate, Business Administration

2003 — 2005

Southern Cross University

DipSocSc, Counselling & HR

ABOUT DIANNA DAWSON

I am an accomplished executive leader with over 20 years experience driving transformational change in various sectors, particularly in disability and mental health services. My career is marked by a consistent commitment to social justice, human rights, and the enhancement of business performance through innovative strategies and a people-centred approach. Throughout my career, I have held several high-impact leadership roles, where I successfully led organisational transformations, improved financial performance, and championed the development of inclusive policies. My leadership has resulted in significant outcomes, such as securing a significant contract for the University of Wollongong, delivering a 300% increase in organisational impact at Karakan Limited, and improving the financial viability of Life Without Barriers\' Disability and Mental Health Directorate. As the Director of Business Performance for Disability and Mental Health at Life Without Barriers, I led a comprehensive transformation of the operating model to align with the NDIS, leading to a directorate-wide restructure, the enhancement of policies and procedures, and substantial improvements in financial and operational performance. My strategic vision and leadership were pivotal in establishing the DMH National Business Performance Hub, which streamlined the key functions of client intake and engagement, workforce planning and rostering, and NDIS claiming processes. A dedication to professional development is reflected in my educational background, which includes an MBA from the Australian Institute of Business, and several leadership and project management certifications. My research on financial viability under the NDIS and contributions to various government inquiries further highlight thought leadership in the sector. An advocate for continuous improvement and innovation, I have also contributed to the broader industry through involvement in boards and committees, including the Mental Health Coalition SA and the NDIS/SA Industry Development Working Group. My commitment to mentoring future leaders is evident in my volunteer work with the Institute of Managers & Leaders. My career has provided me with the opportunity to develop my leadership skills, enabling me to lead with vision, drive positive change, and leave a lasting impact on the organisations and communities that I have served.

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