Diane Rushdan
Customer Care Department Manager - Call Center Operations - Special Assignment @Discover
Signup · Get unlimited contacts
WORK HISTORY
Customer Care Department Manager - Call Center Operations - Special Assignment @Discover
Chicago, IL, US
Established all employee training and onboarding for a new call center. Responsibilities included: project management, strategy, engagement, human resources collaboration, data analytics, and supervised team of 20.• Created a new workplace culture focused on employee value and aligning to the company’s purpose. Results delivered the highest employee engagement score enterprise-wide. • Developed the engagement strategy to train engagement hires.
EDUCATION
Delaware State University
Bachelor's degree, Business Administration and Management, General
Shippensburg University of Pennsylvania
Master of Education - MEd, Secondary Counseling
ABOUT DIANE RUSHDAN
Employee Development and Engagement manager supporting large call centers to provide world-class customer service to the company’s customers. I am a highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the customer. I use data analytics to drive my decision-making to deliver improved business solutions. Developing people is what I care about. I want to enable employees to become the best version of themselves. It is through this lens that I have developed and managed numerous programs. I have a history of transforming low perfuming teams into outstanding professionals. As a manager, people on my teams have said I’m a terrific coach and that they know I truly care about them.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.