Dhveeti Shah

Sales Associate @Bell

Mississauga, ON, CA

Provide excellent customer service by identifying customer needs and recommending Bell products and services that meet their requirements.• Maintain a strong understanding of Bell\'s products, including phones, accessories, internet plans, and television services, to assist customers effectively.• Consistently meet or exceed sales targets by promoting products and services, upselling additional features, and ensuring a high level of customer satisfaction.• Assist customers in understanding billing inquiries, manage service contracts, and help with account setups and modifications.• Offer basic troubleshooting and technical support for Bell devices and services, directing more complex issues to appropriate departments.• Monitor product inventory, replenish stock, and ensure the display of products is attractive and in line with company guidelines.• Record customer interactions and maintain an updated client database to foster strong customer relationships.• Work closely with team members and management to achieve store sales goals and deliver excellent customer service.• Address customer complaints and resolve issues effectively, ensuring a positive experience and long-term customer loyalty.

Nirma University, Ahmedabad, Gujarat, India

Bachelor of Commerce - BCom

Sheridan College

Postgraduate Certificate