Dhruvin Patel
Service Reliability Manager @Skip
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WORK HISTORY
Service Reliability Manager @Skip
Calgary, AB, CA
Part of the Major Incident team that senior business & tech stakeholders during the incidents, driving/owning activities the next day(s) until we are safe. • Facilitating & chairing techwide Postmortems where we deep dive across existing processes and tech solutions to identify areas needing improvement, and finally closing out in a business report. • Owning processes like Disaster Recovery, Availability Management, Major Incident Management, producing impactful operational Management info. • Making sure engineering staff are trained in our global operational processes for OnCall. • Understanding and creating useful Management Information (MI) that helps us build a picture of how reliable we are, and being the “point of truth” for Incident Impact understanding. • Using that MI to influence behavior and use it to spot trends and call out areas in need of extra love and effort to reduce risk.
EDUCATION
UWinnipeg PACE
Post-degree Diploma
Shankersinh Vaghela Bapu Institute of Technology
Bachelor's degree
ABOUT DHRUVIN PATEL
Computer Engineer with 6+ years of overall experience with excellent troubleshooting techniques. Project Management Professional with detail-oriented organizing skills who documented, facilitated, and analyzed process workflows, as well as developed system structure in collaboration with multidisciplinary stakeholders to understand the process improvements by making data-driven decisions.
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