Shivani Sharma
Senior Operation Specialist @Skip
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WORK HISTORY
Senior Operation Specialist @Skip
EDUCATION
SBKS school
Senior high school
St. Clair College
Business/Commerce, General
ABOUT SHIVANI SHARMA
As an Operational Specialist at SkipTheDishes, I support the daily operations of the largest food delivery network in Canada, ensuring customer satisfaction, quality control, and efficiency. I work with a diverse and collaborative team of over 50 specialists, who handle complex customer inquiries, process refunds, and manage cashiers across multiple locations. I graduated from St. Clair College with a degree in Business/Commerce in May 2021, where I learned valuable skills in marketing, accounting, and communication. I also completed multiple certifications in LinkedIn Learning, such as Inclusive Leadership and Employee Experience, to enhance my professional development and leadership potential. I am passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. My goal is to leverage my education and experience to grow and excel in the customer service industry.
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