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Douglas Heintz
Senior Sales Engineer @EBSCO Information Services
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WORK HISTORY
Senior Sales Engineer @EBSCO Information Services
Regional authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) Conduct pre-sales presentations and clear provide written responses to RFIsSupport the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues.Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.Extensive technical and practical knowledge of Russian and Russian-language electronic academic publishing industry, its platforms, and aggregators and locally brewed LIS solutions
EDUCATION
University of Illinois at Urbana-Champaign
Master of Science (M.Sc.)
Illinois Mathematics and Science Academy
High School
Indiana University Bloomington
Russian Language
Saint Petersburg State University
Russian Language
University of Illinois at Urbana-Champaign
Bachelor of Arts (B.A.)
University of New South Wales
History and Philosophy of Science
Novosibirsk State University (NSU)
Certificate
SKILLS
ABOUT DOUGLAS HEINTZ
I\'m a technologist and librarian helping clients maximize the value of their software infrastructure. I help design solutions that make things work.
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