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Dheeraj Tomar
Cluster Head - Operations @Nova IVF Fertility
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WORK HISTORY
Cluster Head - Operations @Nova IVF Fertility
Operational EfficiencyEnsure optimal utilization of resources (staff, infrastructure, equipment) across all centers.Standardize SOPs and monitor adherence to clinical and non-clinical protocols.2. Revenue & Financial PerformanceAchieve cluster-level revenue targets and EBITDA margins.Monitor cost controls and optimize OPEX across the cluster.Drive top-line growth through service diversification.3. Patient Experience & SatisfactionMonitor and improve patient satisfaction.Implement patient engagement strategies across the funnel (pre-treatment, during treatment, post-care).Reduce drop-offs and improve conversion rates from inquiry to treatment.4. Team Management & DevelopmentLead and mentor center managers, embryologists, and support teams.Identify training needs and ensure continuous professional development.Monitor team performance using KPIs and promote a high-performance culture.5. Quality & ComplianceEnsure adherence to ART Act, PCPNDT, ICMR, and other regulatory requirements.Conduct regular audits and risk assessments for all clinics.Lead incident management and implement corrective actions.6. Stakeholder & Doctor Relationship ManagementMaintain strong relationships with internal consultants, visiting doctors, and partner organizations.Resolve escalations related to clinical or service issues.Collaborate with marketing and clinical leads to drive regional outreach.7. Business Expansion & Strategic InitiativesSupport new clinic launches, mergers, or partnerships within the cluster.Analyze local market trends and identify growth opportunities.Collaborate with central teams for CRM, marketing, technology, and innovation projects.
EDUCATION
Periyar University
Masters, Marketing/Marketing Management, General
M.J.P. Rohilkhand University
B.Sc., Electronics
Periyar University
MBA, Marketing & International Business
SKILLS
ABOUT DHEERAJ TOMAR
15+ Years of experience in healthcare domain. Core Competencies in Channel Partnerships…
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