Devraj Gannasekaran

Delivery Manager @Cognizant

O\'Fallon, MO, US

Directed a team managing end-to-end management of 50+ critical programs (Networks, Cybersecurity, Cryptography, Threat Management), consistently achieving robust service restoration and minimizing business disruption for a Fintech Client.Drove significant process efficiency by implementing ITIL 4 and integrating Scrum practices (sprint planning, retrospectives), which increased team velocity and improved delivery cadence for small to medium-scale projects.Spearheaded the successful transition and onboarding of new enterprise applications, effectively aligning support and development processes with strategic organizational objectives.Championed automation initiatives using Agile methodologies, delivering over 50+ man-days of annual process efficiency savings.Built high-trust relationships with key stakeholders to ensure strategic alignment, resulting in enhanced service delivery and significantly improved Agile team transparency.Led rapid-response \"War Rooms\" for critical and major incidents, orchestrating cross-functional teams with time-boxed precision to ensure swift recovery and minimal business impact.Elevated system resilience and reliability by conducting in-depth root cause analysis and driving continuous improvement through post-incident retrospectives.

CSI Polytechnic College - India

DEEE, Electrical and Electronics Engineering

University of Phoenix

Master's degree, Management Information Systems and Services

Madurai Kamaraj University (MKU)

Bachelor's degree, Computer Science