Devin London
Manager, Customer Support @Everlaw
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WORK HISTORY
Manager, Customer Support @Everlaw
Oakland, CA, US
Lead and develop a high performing customer support team at Everlaw, partnering cross-functionally to resolve complex issues, improve support operations, and ensure customers successfully leverage the platform for litigation and discovery workflows.
EDUCATION
Academy of Art University
Bachelor of Communications & Media Technologies, Communication and Media Studies
John A. Logan College
Associate of Arts and Sciences - AAS, General Studies
Chicago State University
Pre-Dentistry Studies
SKILLS
ABOUT DEVIN LONDON
I was born and raised in the South Suburbs of Chicago and studied Communications and Media Technology in Illinois and California. Today I work as a Customer Support Manager at Everlaw, where I lead and support a team focused on helping legal professionals navigate complex technology with confidence while delivering thoughtful, high quality support experiences.Prior to Everlaw, I spent several years at Wix.com, most recently as a Product Escalations Manager. During my time there I also founded sKinTech, an Employee Resource Group dedicated to empowering, celebrating, and uplifting the BIPOC employee experience.I am a lover of people, meaningful experiences, and good technology. I find real joy in helping improve people’s lives through thoughtful support, authentic leadership, and community building. With over eight years of leadership experience in customer care and product support, I have led cross functional teams, scaled support operations, managed escalations, and mentored individuals from entry level to senior roles as they grew their careers. I thrive in environments where collaboration, empathy, and strong execution come together to solve real problems.At heart, I am a community builder. Whether launching employee resource groups, organizing team experiences, or creating spaces where people feel seen and supported, I believe the best work happens when people feel connected.Outside of the tech world, I am also a youth basketball coach and founder of LondonWay Hoops, where I coach and mentor young athletes through skills training, confidence building, and a love for the game. Supporting kids as they grow both on and off the court is one of the most meaningful parts of my life.When I am not working or coaching, you can usually find me hiking, spending time with family, catching a movie in an actual theater, checking out live music, or serving my church community as an Audio Engineer helping create dynamic worship experiences.My grandmother was my favorite person on earth. I probably love kids more than adults, and I am completely okay with that.
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