Desmond Copeland
Senior Relations Specialist @Hancock Whitney
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WORK HISTORY
Senior Relations Specialist @Hancock Whitney
Tampa, FL, US
Executed password reset procedures, delivered technical online support, and addressed Tier 1 inquiries, including troubleshooting hardware and software issues, to optimize system performance and enhance user experience.Achieved 97.8% Customer satisfaction and fulfillment surveyed by company data.Communicated with clients via in-person, phone, and email in order to analyze and resolve issues pertaining to their accounts, and general inquiries.
EDUCATION
Broward College
Associate of Arts - AA, Political Science and Government
University of South Florida
Bachelor's degree, Political Science and Government
ABOUT DESMOND COPELAND
I work at Hancock Whitney helping individuals and small business owners make informed…
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