Derek Williams
IT Manager @Seon
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WORK HISTORY
IT Manager @Seon
Oversee the daily operations and long-term planning of the IT service portfolio, including asset management (a portfolio of 300+, including 12 ESXi servers), server management, risk management, performance management, and reporting)- Manage and monitor a portfolio of IT transformational initiatives to improve service responsiveness, capacity, and access. Projects include the upgrade of Corp ERP software, Azure VDI Solution implementation, the design/ implementation of Meraki WIFI Solution with custom VLAN, and the development of flexible WFH and hybrid solutions (hoteling/ hot desk solutions)- Conduct end-to-end project management activities for IT implementations, including solutions design, vendor management, testing, troubleshooting, and technical support. Lead meetings with senior/ departmental leaders to support process-driven changes at all levels- Oversee a technical team, including work allocation and performance management, to support 250+ users. Develop policies for incident handling and escalations while providing ongoing coaching and mentorship to IT personnel- Maintain up-to-date resources for both management and technical teams, including SOPs, project documents, and contracts, to support knowledge sharing, training/ development, and compliance activities.
EDUCATION
British Columbia Institute of Technology
Diploma, Automated Business Equipment
SKILLS
ABOUT DEREK WILLIAMS
I’m an experienced IT Leader who bridges technology and business to drive meaningful…
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