Derek Rosen

Manager of Customer Success Teams -enterprise Business @Splunk

Lead a team of experienced Customer Success Managers who manage our high touch, Enterprise customer segment at Splunk. Focus on improving the overall adoption, value story and outcomes for customers. Coach, hire and mentor a stellar team by providing feedback, coaching and guidance according to individual\'s strengths and areas of improvement. Drive towards the most important goals of our business and aligned to KPIs. Identify playbooks to proactively address risks and opportunities with adoption and engagement\\\\n\\\\n-Directly Responsible for customer success and adoption across three sub-theaters with $150M in ARR\\\\nunder management\\\\n-Partner with Theater Leaders to protect a combined total of $480m in ARR across multiple regions.\\\\n-Owns functional responsibility of the ENT CSM East, West and Central regions\\\\n-Manage and staff long term resource engagements for accounts across North America\\\\n-Ensure alignment with Pre-Sales business partners to drive adoption strategies\\\\n-Developing high performing talent from the most junior CSM to seasoned professional consultants\\\\n-Ensure alignment with Pre-Sales business partners to drive adoption strategies\\\\n-Driving highest standards for hiring, training, development and commercial execution in the field.\\\\n-Drive customer success strategies responsible for customers\' post-sales lifecycle to enable adoption\\\\nand expertise with Splunk\'s platform and technology.\\\\n-Conduct periodic customer check-ins, business reviews, and serves as a strategic advisor for customers\\\\n-Coordinates Splunk internal resources and drives customer advocacy, as needed.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n