Dennis Hampe
Chief Operating Officer @JOLT ENERGY
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WORK HISTORY
Chief Operating Officer @JOLT ENERGY
Munich, DE
EDUCATION
Oxford Brookes University
BA Hons, International Business Management
Universität Passau
BWL
ABOUT DENNIS HAMPE
Customer-oriented and implementation focused leader with extensive experience in digital products, services & experiences.> Comprehensive knowledge and understanding of both eMobility and Telco ecosystem and economics.Interim Manager, Advisor and Consultant.> Focus on Customer Service and Product Management for CPOs and other eMobility players as well as Telco.> Senior Leader with broad experience across different functions in the organisation-Interim Management & Consulting for Product Management and Customer Service: Quickly adapting to new topics, establishing new departments, and leading existing teams with over 15 years of experience-Building Customer Service Units: Creating reliable structures, implementing customized tools for CPOs, and ensuring competent teams for customer interactions-Enabling Sales Channels for EV Drivers: Managing the integration of user-friendly apps, implementing payment terminals, and ensuring optimal user experience-Establishing Order-to-Cash Processes: Creating a seamless customer journey, integrating billing systems, and supporting customer service-Developing Balanced Tariff & Service Portfolios: Conducting market analysis, calculating profitability, and applying a holistic approach across B2B and B2C-Project Management: Structuring work packages and ensuring task completion.
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