Deepika Shivakumar
Implementation Specialist @KEV Group
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WORK HISTORY
Implementation Specialist @KEV Group
Toronto, ON, CA
Led end-to-end implementation of web-based solutions for schools, coordinating with teams and vendors to meet client needs- Managed project timelines, adjusted schedules, and ensured successful launches while troubleshooting and resolving issues- Conducted testing, identified bugs, and collaborated with the product team to brainstorm and implement creative solutions.
EDUCATION
Keystone College of Business & Technology
Associate's degree, Social Media Marketing
S. K Somaiya College of Arts, Science and Commerce
Bachelor's Degree, Mass Communication/Media Studies
Edith Cowan University
Master of Professional Communication
ABOUT DEEPIKA SHIVAKUMAR
As a PMP-certified Implementation Specialist at KEV Group, I bring over nine years of experience spanning project planning, customer success management, and business development. My role focuses on leading end-to-end implementation of web-based solutions for schools, ensuring seamless collaboration with teams and vendors to meet client needs. Additionally, I manage project timelines, address challenges through effective troubleshooting, and contribute to product improvement by identifying and resolving technical issues. With a strong foundation in problem-solving and cross-functional coordination, I am dedicated to delivering impactful solutions that improve operational efficiency and client satisfaction. My goal is to foster collaboration, streamline processes, and contribute to achieving organizational success by aligning project outcomes with client and business objectives.
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