Deepali Johnson

Product Portfolio Manager, SAP Sales and Service Cloud Enablement @Sap Customer Experience

Palo Alto, CA, US

Ascertaining pressing enablement needs by performing in depth qualitative analysis via customer interviews, inputs from stakeholders and quantitative analysis provided by data analysis teams.• Identifying the right customer personas that need enablement.• Identifying the right customer scenarios which require enablement material. • Gathering requirements from stakeholders which include SAP Partner Organizations, and SAP internal teams - Product Managers, Education teams, Customer support teams, Expert services, Product Marketing teams, Sales teams, the Consulting organization to name a few. • Researching the competitive landscape in order to build enablement content that differentiates SAP from its competitors. • Maintain a prioritized product backlog of incoming enablement requirements and make the right cost/benefit tradeoffs. This involves staying up to date with SAP Cloud product releases and roadmaps, Go to market (GTM), globalization and enablement strategy• Design and deliver a targeted training curriculum with Microlearning Videos, Classroom training and E-learnings. Design a training delivery plan to ensure the enablement content reaches the right audience (SAP customers and partners)• Define key success metrics, goals and monitoring these key performance indicators to further build on a strategy with durable advantage to both the customer and the business.

Visvesvaraya Technological University

Bachelor’s Degree