Deepali Goel
Program Operations Manager @Apollo 24 7
Signup · Get unlimited contacts
WORK HISTORY
Program Operations Manager @Apollo 24 7
Gurugram, IN
Process Optimization: Re-engineered customer support, telesales, and operations workflows reducing ticket turnaround time by 9% and lowering cancellations by ~3%. Logistics Enhancement: Introduced dynamic routing and SLA-based filters, improving order fulfilment success by ~3%. B2B Program Management: Oversaw a ₹6.71 Cr GMV portfolio, driving 22% YoY revenue growth and doubling monthly client registrations through targeted upselling strategies. Growth Campaigns: Led CRM and offline campaigns, acquiring 11.4K+ users and significantly amplifying brand visibility. Client Onboarding Automation: Launched CMS-driven onboarding systems, reducing go-live TAT by 30% and increasing digital adoption.
EDUCATION
Institute of Technology & Science
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Siddharth International Public School
Higher Secondary Education , Business/Commerce, General
ABOUT DEEPALI GOEL
Apollo 24|7 empowers digital healthcare operations nationwide with a focus on process…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.