Deepakrajan Arumugasamy Nadar Sivaraj
Associate Director - Engagement Delivery Lead @Cognizant
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WORK HISTORY
Associate Director - Engagement Delivery Lead @Cognizant
Coimbatore, IN
EDUCATION
Bharathidasan University, Tiruchirappalli
B.Sc, Computer Science
Bharathiar University
MBA, Information system Management
SKILLS
ABOUT DEEPAKRAJAN ARUMUGASAMY NADAR SIVARAJ
Seasoned technology leader with 22 +years of experience towards Global IT Operations and IT Security. Rich Experience in setting up tower specific ITIL processes, defining Standards, Planning, Monitoring, allocation of work, Process improvement / enhancement and service improvement plans.Oversaw Infrastructure operations across multiple customers within United States.(East Coast Region). Administered Infrastructure accounts within key business verticals like Insurance, Travel, Hospitality, Healthcare, Retail, Banking, Energy & Utilities domains within USA.Currently spearheading delivery management of Insurance account (USD 70M +TCV ). Administering and managing 24*7*365 mission critical Infrastructure accounts with 220+ FTE\'sDemonstrated setting up \"Smart Operations\" Tower within Cognizant Infrastructure service resulting 65% IDM Score (Automation & Left Shifting)Extensive experience working in Global Service Delivery environments in areas of Incident, Problem and Change Management.Technologies/ Operations currently being Managed:Service DeskMainframe operationsMainframe IDMSMiddleware ( IIB, Data power, MQ)Exchange 2007,2010/2013 / 2016/O365Oracle 10g,11g,12c, ExaCCMicrosoft SQL 2012,2014 & 2016Data Center Operations - Tier Hybrid CloudIBM/3 PAR Storage, Net App, VNX, VMAX & Pure StorageCommvault, Avamar & Networker BackupWindows 2012, 2016, 2019,2022vSphere ESXi 6.7, 7.0Citrix XenApp 5.0,6.0, 7.11Microsoft Security Patch Management,Symantec EndPoint Security,Double-Take Availability 6.0,7.0,8.0Workplace Services ( Thin client management, AVD, VDI)
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