Deepak Wadhwa

General Manager Customer Sevice, Asia Pacific, Molecular Diagnostics @Siemens Healthineers

Delhi, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2018 — Present

General Manager Customer Sevice, Asia Pacific, Molecular Diagnostics @Siemens Healthineers

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New Delhi, IN

EDUCATION

N/A

Bharati Vidyapeeth

Master of Business Administration (MBA)

N/A

Institution of Electronics and Telecommunication Engineers

Master of Technology (MTech)

SKILLS

ManagementKey Skills & Core Competencies Technical Expertise, Planning/ Budgeting, Techno Commercial Acumen, Inventory Management, Customer Satisfaction /Nps, Employee Retention & Churn Management, Process & Crm (Sims, Sap, & Sfdc), Validation Accreditation SupportCrmAccount ManagementMedical DevicesRegulatory AffairsPharmaceutical IndustryProduct ManagementHardware DiagnosticsStrategyValidationProduct LaunchMarket DevelopmentLifesciencesInfectious DiseasesProduct DevelopmentBusiness DevelopmentBiotechnologyCustomer Relationship Management (Crm)Cross-Functional Team LeadershipLife SciencesCapital EquipmentKey Account ManagementNew Business Development

ABOUT DEEPAK WADHWA

BUSINESS STRATEGY; P&L MANAGEMENT;SERVICE MANAGEMENT:REVENUE REALIZATION; KEY ACCOUNT MANAGEMENT; PROJECT MANAGEMENT;TEAM BUILDING • Demonstrated success in planning and executing strategies for P&L Management, Service Management, Business Development and Market Expansion in India and South Asia regions for Medical Equipment, Life Sciences, Healthcare and Diagnostics industry verticals • Proficient in customer relationship management, client servicing, service center management, service assurance and warranty cost management. Adept in leading and guiding technical teams and managing higher levels of customer satisfaction. • 23+ years of robust experience coupled with a blendof technical expertise and business acumen; recognized for improving organizational capabilities and exceeding expectations by negotiating strategic alliances and developing and mentoring high-performing teams • Proficient in Strategy Development, Consumer Engagement, KOL Management, Product and Portfolio Management and Stakeholder Management covering leading corporate and government organisations across medical and healthcare industry • Expertise in project management, capability development, budgeting and pricing strategies, product development, and leading key strategic initiatives

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