Deepak Shakya
Principal Software Engineer @Zalando
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WORK HISTORY
Principal Software Engineer @Zalando
Berlin, DE
Design, Development and Successful launch of Chatbot for Customer Care, to allow customers to solve simple queries themselves* Incorporating Intent Recognition to written contacts and process the request via Automation for high confidence intents* Utilising Large Language Models ChatGPT and LLaMa for Customer Service solutions* Defining strategies and architectures for Automation use cases to achieve Business Success KPIs* Working closely with Product Managers, and other Stakeholders to define Solutions and Projects* Mentoring and supporting 3 different delivery teams (Salesforce, Machine Learning, Customer Facing Apps team)* Technical Design documents for solutions being worked in the team* Conducting Incident Post-mortem briefing within team* Defining and implementing strategies to improve Operational KPIs of the applications* Supporting and mentoring team members for successful, on-time and quality deliverables* Talent hiring
EDUCATION
Kendriya Vidyalaya
SSC, Science
Symbiosis Institute of Computer Studies and Research
BCA, Computers
Indira Gandhi National Open University
Master of Computer Applications (MCA), Computer Science
SKILLS
ABOUT DEEPAK SHAKYA
Dedicated Technologist with proven track record of success in leading projects and driving innovation. Bringing extensive expertise in Java, Python, RDBMS, NoSQL, Git, AWS and more. Skilled in team collaboration, data analysis, and demonstrating strong leadership. Adept in managing projects and delivering performance of high quality. Aiming to continue driving technological advancements and delivering excellence in AI and machine learning
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