Deepak Kumar Madegowda
Lead Test Analyst @Connect
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WORK HISTORY
Lead Test Analyst @Connect
Newbury, GB
Project: Quest, Role: Lead Test AnalystProject Type - WebChat and Digital VoiceResponsibilities:Led SIT testing for a major digital transformation project involving customer service tools like chat, IVR, and voice systems.Created and executed test plans, estimates, and scripts using JIRA, and managed defect tracking and triage meetings.Worked closely with business teams to define testing scope and ensure readiness for each release.Participated in Agile ceremonies and supported production rollout and monitoring.Gained hands-on experience testing AI-driven chat and voice systems, helping improve how users interact with automated services.Supported validation of natural language responses and voice recognition accuracy in AI-powered tools.Helped identify edge cases and usability issues in conversational flows, contributing to better AI training data.Collaborated with developers and product owners to refine test coverage for machine learning-based features.Provided feedback on user experience and system behavior to improve AI model performance over time.Contributed to documentation and knowledge sharing for future AI testing efforts within the team.Supported post-deployment monitoring of AI systems to ensure stability and continuous improvement.
EDUCATION
University of Bedfordshire, Luton, Bedfordshire, United Kingdom
Master of Science (M.Sc.), Computer Networking
YDIT(VTU)Bangalore, Karnataka, India
Bachelor of Engineering(Information Science and Engineering), Information Technology
SKILLS
ABOUT DEEPAK KUMAR MADEGOWDA
PROFESSIONAL SUMMARYSenior QA Analyst / UAT Lead with 14+ years of experience in software testing across Telecom, Insurance, and Retail domains. Skilled in test planning, execution, defect management, and UAT coordination across Agile and Waterfall environments.Experienced UAT Analyst with hands-on involvement in AI-powered solutions, including chatbot and IVR testing, ensuring accurate user interactions and system reliability.Strong domain knowledge in Enterprise, BI, Customer Service, Finance, and Network systems.Proficient in tools and platforms including AWS (DynamoDB, Lambda, Amazon Connect), Azure DevOps, JIRA, HP ALM, SQL, Postman, and Citrix.Led UAT efforts for cloud migration and transformation projects involving SaaS and PaaS solutions.Adept at stakeholder communication, business analysis, and translating requirements into testable outcomes.Skilled in Microsoft Office (Excel, Word, Visio, PowerPoint) for reporting and dashboard creation.Experienced in exploratory manual testing, cross-browser testing, and production monitoring.Proven ability to manage multiple projects under pressure with strong analytical and leadership skills.Performed Defect Tracking & Management in JIRA, HP ALM and HP Quality Center. Produced daily and weekly status reports, sprint planning, scrum meetings, retrospective, show & tell meetings.Experience of Production monitoring, BAU support and Customer service support. Coordination of UAT activities for application migration. SaaS and PaaS solutions.Experience in Cloud, Transition and Migration projects including IAM, Demand management and Citrix application packaging process(Testing different environments like Staging, Pre-Prod & Prod) and Involved in Design Review.
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