Deepa M.
Senior Manager - IT Service Delivery @RBC
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WORK HISTORY
Senior Manager - IT Service Delivery @RBC
London, GB
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering (BE)
Visvesvaraya Technological University
B.E, Electronics & Communication
ABOUT DEEPA M.
Technology Manager with over 20+ years of experience ranging across Technology and Financial services industry, providing support in a 24/7 environment globally.Expertise knowledge in ITIL service delivery & associated disciplines (Incident, Problem & Change management), ability to translate & apply ITIL methodologies to meet business requirements.A strong history in improving service levels through direct initiation & management of service/infrastructure improvement projects.Experience of managing teams in a results driven environment to provide a quality of service in line with corporate expectations.Hands-on experience of delivering and executing Infrastructure projects & deployment projects to live production services & disaster recovery sites using industry standard project management frameworks.Good knowledge of Virtualisation & Prince 2 frameworks.Specialties: Service Delivery, Service Operations, Service Transition, Project Management, Service Management, IT Support Manager, Technical Support ( 1st to 3rd Line Support), Technical Operation Specialist, Service Desk
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