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Dee Openshaw

Senior Manager Core Banking @People First Bank

Brisbane, AU
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

Senior Manager Core Banking @People First Bank

Brisbane, AU

EDUCATION

N/A

AIT

Business Computing

SKILLS

Call CenterPmpBusiness Process Re-EngineeringSccmSoftware DevelopmentWindows 7IT ManagementCall CentersTeam LeadershipItilWindows ServerIT Service ManagementService DeliveryService DeskIncident ManagementService ManagementManagementProject DeliverySystem DeploymentStakeholder ManagementIT OperationsOutsourcingManaged ServicesVendor ManagementSlaSolution ArchitectureProblem ManagementService ImprovementIntegrationIT OutsourcingIT StrategyTransition ManagementActive DirectoryChange Management

ABOUT DEE OPENSHAW

I am a Senior IT Manager with extensive experience leading various IT functions, including Delivery, Shared Services, Operations, and Transformation.I have a proven track record of successfully managing organizational change, outsource/offshore initiatives, and developing vision and execution roadmaps for large teams of diverse resources. Over the past 4 years, my focus has been on Digital Delivery and Operations, emphasizing the development of digital capability and driving change to enable digital business capability.I firmly believe that delivering quality service requires working in partnership with customers to meet their expectations, which necessitates commitment from all parties involved.As a solution-focused management professional, my approach is pragmatic and balanced, informed by real-world experiences in Financial Services, Telecommunications, and Aviation. My expertise spans Senior Management, Operational management, and delivery management, encompassing execution and transition to IT Service Management.I possess the key capability of improving operational and delivery performance and am recognized for my ability to bridge the gap between technical and business portfolios to deliver optimized business outcomes.My experience includes managing large diverse teams of professionals while effectively maintaining delivery budgets across a wide depth and breadth of Delivery and Operations

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